Although we’re primarily an online company, we do get some queries via telephone. We’re happy to answer any questions about how hiring equipment works, about how to order or about deliveries and collections, some questions leave us a bit cold and concern us as to what will happen with an order.
We’ve put together this guide to help you understand the red flags we see with some questions – and what you can do to avoid them.
“I’ve been let down and I need 400 sets of crockery and cutlery hire for my wedding tomorrow / this weekend”
We can guarantee that in the summer we will get at least one call per week from a frantic individual looking to hire a massive amount of crockery and/or cutlery for almost immediate delivery. It’s a call that almost always is difficult because while we don’t want to turn down orders, at peak times of business they are incredibly difficult to fulfil.